Order Cancel Before Shipping Out

For those customers who use PayPal and finally decide to cancel the order before shipping out , we need to take out the PayPal transaction fee from your order amount when we do refund. It’s because when customer pays with PayPal, PayPal charges transaction fee from us. Although we already launch the refund to customer, but Paypal won’t refund us transaction fee. PayPal Transaction fee is 4.9% of your total order amount.

For Eligible Return

1.Your item must be unused and in the same condition that you received it.

2.It must also be in the original packaging.

3.Our free returns are strictly only applicable for any errors or damages caused by us and approved by our quality control team.

4.For sizing matters or other related issue, any shipping fee back to us will not be covered and will be bared by the customer himself. Customer also needs to take the risk of customs duty when returning the package back.

5.We highly recommend returning all items using a traceable shipping method, as we will not be held liable for lost packages.

6.Any return or exchange item will have to be approved by us and qualify with our 95% RULE first before we are able to further process your request.

IMPORTANT NOTICE 1: All our products are always of top quality. We will carefully check the quality of each product we send out. If the buyer receives the goods without any questions, it means that the buyer confirms the quality. We are very confident that we can guarantee the quality of all our products. We produce products that you can rest assured.

IMPORTANT NOTICE 2: Do not send your purchase back to our sender’s address, we will be sending you a returning address once you reach out to us. A 20% restocking or exchange fee will apply for cash refunds.

Not Accepted:

1.Items not in its original condition, has damaged or missing parts for reasons which are not due to our error. For example, violent transit or package theft.

2.Items which are returned after 30 days of receiving your order.

3.Orders that has already been processed & shipped right after cancellation is being requested.

4.Customer cannot apply for a refund or exchange for reason that the item fails legit check.

5.We don’t support any refund or exchange for reselling of our items.

Steps to Exchange or Refund:

1.Please contact us when you decide to return or exchange.

2.Please tell us why you would like to return or exchange the product. If it is a defective product, please also send us a photo of the defective part.

3.Our quality check team will inspect your case and decide if your order meets our free refund/exchange policy within 24 hours. If disapproved, a 20% restocking fee will be incurred to proceed with your request (Customers can also choose to deduct 20% of the total amount of your order as an restocking or exchange fee when we refund).

4.When we reach an agreement with the customer, the customer can return the package to us. After we receive the item and confirm it is not worn, we will refund you..